Saia Inc. volunteers create Salesforce improvements, automated processes, and greater efficiencies with Wellspring Living
Sponsored by Saia, Inc.
Since 2001, the Atlanta-based nonprofit Wellspring Living has empowered survivors of domestic sex trafficking and those at risk (ages 12+) through comprehensive, trauma-informed, and victim-centered services. Their residential programs, community-based programs, and graduate services help participants build confidence and move toward long-term stability. Each program uses a multidisciplinary approach grounded in therapy, education, life skills, career readiness, and case management.
Last year, Wellspring Living partnered with Apparo through a Community Impact Project (CIP) sponsored by Saia, Inc., working alongside skilled volunteers from Saia, Salesforce, and ECHO Technology Solutions. The team assessed Wellspring’s Salesforce environment and provided recommendations to streamline volunteer management, reduce manual work, and improve data visibility.
One year later, the improvements are live and strengthening internal processes.
The volunteer team delivered a detailed roadmap outlining opportunities to modernize and integrate Wellspring Living’s volunteer management systems. Recommendations included key integrations with Salesforce, implementing improved tracking, establishing full lifecycle volunteer management, and automating task notifications. These recommendations helped create a clear path forward and supported Wellspring in articulating needs and priorities to partners. New automations with Salesforce and other helpful updates collectively create more cohesive processes and reduce manual work for the volunteer engagement team.
Meaningful Impact Since Launching Recommendations
The improvements have provided the Wellspring Living team with meaningful benefits since going live. Staff now have clear visibility into the volunteer lifecycle, supported by a smoother Volgistics–Salesforce alignment. Internal processes are more sustainable and less vulnerable to information gaps or manual errors. The team also feels increased confidence in the systems now in place and anticipates ongoing efficiency gains as adoption continues. The CIP provided a strong roadmap that helped guide Wellspring’s work and ensured the right solutions were implemented.
Volunteer Engagement Manager Kerrionne Phillips shares that the CIP provided the clarity the team needed:
This Community Impact Project with Apparo helped to get us on the right track. Having a clear roadmap allowed us to really see what was possible. The project recommendations helped us identify where inefficiencies existed and guided us toward the right solutions. We’re confident these improvements will strengthen our volunteer program and enhance how we support those who support our mission.”
With continued use, Wellspring anticipates even greater efficiency gains, improved reporting, and enhanced relationship-building with volunteers and corporate partners.
View Snapshot in separate window.
