In this CXO Tech Insights forum, panelists Jay Duff of Chick-fil-A, Allysun Fleming of Comerica Bank, and Chris Wolford of NASCAR joined moderator Brian Bischoff of CapTech for a discussion on Intelligent Experiences.
Topic Background: Intelligent experiences leverage AI, customer data, and other advancing technologies to understand, shape, and optimize the customer journey to a never-seen level. It’s a new era of customer experience that anticipates customer needs, personalizes every interaction and drives unprecedented operational efficiency.
During the panel, the moderator discussed the following questions with our panelists:
- What does intelligent experience mean to you?
- What are some of the AI solutions or tools that you use or plan to use to support your intelligent experience goals?
- Besides AI, what other innovative ideas or concepts are you exploring or implementing to enhance your intelligent experiences?
Thank you to our panelists for addressing this topic.
- Jay Duff, Senior Director – Digital Transformation & Technology of Chick-fil-A
- Allysun Fleming, EVP – Executive Director of Payments for Comerica Bank
- Chris Wolford, Managing Director, Media and Event Technology for NASCAR
As well as our facilitator and panel sponsor:
- Brian Bischoff of CapTech
And thank you to our series sponsor! Without them, this rich discussion wouldn’t have been possible.
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- Series Sponsor: Palo Alto Networks
See more photographs from this event here.
